News

Lufthansa relaunches FlyNet inflight internet

October 12, 2009

From the middle of 2010, Lufthansa customers will again be able to communicate via the internet when the airline relaunches FlyNet, its onboard broadband internet service.

Additionally, the new service will permit inflight data transfer over standard GSM/GPRS mobile networks.

With FlyNet, Lufthansa passengers will have WLAN internet access but be able to send SMS messages by mobile phone and transfer data via smartphones such as PDA, iPhone or BlackBerry devices. Together with its new business partners Panasonic and AeroMobile, Lufthansa aims to equip a major part of its long-range fleet with FlyNet within the first year of operation.

“In terms of communications, Lufthansa customers can look forward to a top-tier inflight service,” remarked Lufthansa CEO and chairman, Wolfgang Mayrhuber. “On long-haul routes, we offer business travellers, in particular, a range of communications options on a par with those available at powerful hotspots or upmarket hotels.”

FlyNet thus completes the standardised communications product for Lufthansa passengers across the entire travel chain.

“We are thrilled to be working with Lufthansa as the launch customer for Panasonic’s new broadband service, exConnect,” commented Paul Margis, CEO of Panasonic Avionics Corporation. “Lufthansa’s previous experience with passenger connectivity makes them the ideal launch customer for the eXConnect service. Lufthansa was a true pioneer with their FlyNet branded service. We are proud to bring FlyNet back to their passengers.”

Lufthansa is deliberately focusing on high band-width as the main requirement for the unrestricted use of such services as web surfing, email/file transfer including attachments and the Virtual Private Network (VPN). In addition, only wide bandwidth will enable potential future operational applications such as telemedicine for the transmission of a patient’s vital parameters to a ground station.

FlyNet is designed to be user-friendly. Passengers with a WLAN or GSM/GPRS-compatible device can log on from any point in the aircraft cabin, just like at any public hotspot. Depending on the device they are using (i.e. laptop, mobile phone or smart phone), passengers can choose to be billed via the mobile service provider or pay by credit card. Various different price models are planned – ranging from a rate by the hour to a monthly flat rate. Passengers should also be able to redeem Miles & More award miles for the use of WLAN internet connections. The exact price for specific products will be announced at a later date. The service will gradually become available on all Lufthansa long-haul flights worldwide.